I had an eye appointment today, my first since 2016. I used to go every year, but then my insurance changed at my workplace and they only covered a new pair of glasses every 2 years. I’ve been going to the same place for my glasses for the last 10 years, so they have all my prior prescriptions on file. Even so, now that many things are being automated and upgraded for web-based filing and reminders, what was once a simple system of reminders has now become overly complex. Or so it seems.
It used to be when you made an appointment, you were given a card so that you could go home, copy the appointment on your own calendar at home. The day would come for the appointment, you’d go, that’d be the end of it. Maybe 10 years ago, people seemed to need further coddling and reminders, so doctors’ offices would call you a few days before your appointment to remind you of it, OR they would contract with an automated system that would do the same thing. You’d have the option of confirming the time of the appointment that you’d make (months ago) over the phone, then on the day you’d go, and that would be the end of it.
Nowadays, it seems that people require even more coddling. For my appointment with the eye doctor, I received no less than FIFTEEN reminders stretched over the last 3 days. Email reminders, text reminders, three phone calls from their automated system to both my home phone AND my cellphone. Each day since Wednesday I’ve received both text reminders and emails letting me know that I have an upcoming appointment. Really? Really? No one needs this much of a reminder of an appointment. And I can’t believe this is isolated. I’m sure thousands of people are getting bombarded the same way I am. We’re not imbeciles, please stop treating us as if we are.
Btw, my eyes haven’t changed all that much according to the ophthalmologist. I’m getting new glasses just the same, though I did ask if I could just get the lenses, since the frames tend to be the big outlay. They recommended against it (naturally) since the frames I have now are a discontinued model (again, naturally) and wouldn’t be fixable if they were to break. Unlike my wife, when it comes to new frames, it’s always a several weeks’ breaking in period, because I have to get used to how the frames feel behind my ears. And that unfortunately takes a while. So again, I’m up for several weeks of adjustments and refits, which (luckily) they don’t charge for.
Which is neither here nor there in the above rant. Just updating those that care. Those that don’t…the suggestion box is over yonder.